Celebrating 20-Years of Excellent Customer Service

Contact Center Enterprise Edition
Mitel Contact Center Enterprise Edition is changing the way contact centers operate. Designed for the highly sophisticated contact center market, Contact Center Enterprise Edition supports all forms of communications including voice, email, web chat, and fax. This scalable, resilient, virtual solution combines robust Mitel IP communications platforms, Automatic Call Distribution (ACD) software, and a modular suite of feature-rich, web-based applications designed to measure and manage contact center performance. With Mitel Contact Center Enterprise Edition, your business can offer customers unparalleled service, while streamlining contact center operations and optimizing agent productivity.

More and more contact centers are becoming the primary interface for customer reach into an organization, whether it is by phone, email, or other methods of contact. Contact centers are transitioning from the role of cost center to profit center, to which a company’s business success and revenue growth is inextricably tied. Enterprises are realizing that providing excellent service involves more than managing call handling times and abandon rates. They require technologies that seamlessly integrate with existing infrastructure investments and deploy reliably over multiple sites with technologies that address opportunities to streamline operations and processes, and improve communications. Mitel Contact Center Enterprise Edition provides solutions that are virtual and resilient, and enable first contact resolution. We provide solutions that will exceed your expectations.
Mitel Contact Center Business Edition is designed for customers who:
  • Comprise a single site
  • Have 25 or fewer agents and / or  five or fewer supervisors
  • Need a cost-effective solution (optimize cost savings when you purchase Contact Center Management Business Edition in conjunction with Interactive Contact Center Business Edition and Intelligent Queue Business Edition)
  • Require a basic set of reports on agents and queues
  • Want a solution that can grow with their contact center

Mitel Contact Center Business Edition provides

  • Agent and supervisor mobility
  • Modular product components
  • Industry standard architecture
  • Industry standard tools such as Microsoft® Excel® and Internet Explorer
  • Integration with CRM and eCommerce applications
“The contact center suite package pulled our call center from the dark ages and into the 21st century. We had no idea of our call volumes and no way of doing any meaningful staff analysis until we started using this package.”
Salvage Direct, Inc. Titusville, PA

Contact Center Enterprise Edition
Mitel Contact Center Enterprise Edition is changing the way contact centers operate. Designed for the highly sophisticated contact center market, Contact Center Enterprise Edition supports all forms of communications including voice, email, web chat, and fax. This scalable, resilient, virtual solution combines robust Mitel IP communications platforms, Automatic Call Distribution (ACD) software, and a modular suite of feature-rich, web-based applications designed to measure and manage contact center performance. With Mitel Contact Center Enterprise Edition, your business can offer customers unparalleled service, while streamlining contact center operations and optimizing agent productivity.

More and more contact centers are becoming the primary interface for customer reach into an organization, whether it is by phone, email, or other methods of contact. Contact centers are transitioning from the role of cost center to profit center, to which a company’s business success and revenue growth is inextricably tied. Enterprises are realizing that providing excellent service involves more than managing call handling times and abandon rates. They require technologies that seamlessly integrate with existing infrastructure investments and deploy reliably over multiple sites with technologies that address opportunities to streamline operations and processes, and improve communications. Mitel Contact Center Enterprise Edition provides solutions that are virtual and resilient, and enable first contact resolution. We provide solutions that will exceed your expectations.
Contact Center Enterprise Edition is designed for customers who
  • Have sophisticated, formal contact centers
  • Want agents and supervisors to be able to work from home, the office, and other locations
  • Support email, web chat, and / or fax in addition to voice communications
  • Comprise multiple sites
  • Have more than 25 agents and / or five supervisors
  • Want to run comprehensive reports covering all media channels
  • View real-time statistics on desktop marquee for agents and supervisors
  • Identify and control callers in queue in real time
  • Operate in a virtual contact center environment
  • Demand a fault tolerant set up
  • Employ web call back
  • Forecast staffing requirements
  • Require agent workforce scheduling

Contact Center Enterprise Edition provides

  • Agent and supervisor mobility
  • Modular product components
  • Industry standard architecture
  • Natively delivers solutions in Microsoft® Excel® and Internet Explorer
  • Integration with CRM and eCommerce applications
  • A user interface available in multiple languages
  • A user interface available in multiple languages