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Mitel IP Endpoints

Mitel 5201 IP Phone

The Mitel 5201 IP Phone addresses a new segment of the market, meeting the need for entry-level desktop IP phones. The 5201 IP Phone is a low cost, single port telephone. Working across the Mitel 3300 and SX-200 IP Communications Platforms (ICP), this IP Phone provides increased choice and flexibility to the user.

Mitel 5201 IP Phone is designed for users requiring access to basic telephony and messaging services.

Mitel 5201 IP Phone provides:

  • Message Waiting Indication
  • Message Access Key
  • Hold Key
  • Transfer/Conference Key
  • Redial Key
  • Volume Control
  • Numeric Keypad
  • Wall Mountable
  • Multiple powering options (802.3af compliant)

Mitel 5212 IP Phone

The new Mitel 5212 IP Phone supports both SIP and Mitel IP (MiNET) protocols on a single hardware platform. This dual port, multi-line display IP speakerphone provides user-programmable access to the features and applications enabled by Mitel IP-based IP Communications Platforms (ICPs). The 5212 IP Phone provides intuitive user access to more sophisticated call handling and converged applications supported by the Mitel ICPs. It is ideal as a teleworker or an ACD agent phone.

Mitel 5212 IP Phone provides:

  • Support for SIP or MiNET protocols
  • Handsfree speakerphone
  • Twelve programmable multi-function keys with dual color LED indicators
  • Eight function keys: Hold, Superkey for Feature Access, Fixed Message, Transfer / Conference, Redial, Cancel, Speaker, Microphone
  • Two-line, 20 character white backlit display with contrast control
  • Dual port (10 / 100 Mb Switched Ethernet)
  • Dedicated headset jack
  • Speed calling
  • Conference call setup
  • Page Send / Receive
  • Automatic Call Distribution (ACD) agent support
  • Customizable center panel
  • Browser based desktop configuration tool
  • Wall mountable
  • Multiple powering options (802.3af compliant)

Mitel 5224 IP Phone

Designed for the enterprise power-user, the new Mitel 5224 IP Phone provides robust features and functionality needed for today’s progressive enterprise professional. The 5224 IP Phone is dual mode, dual port with a multi-line display and provides users fast and easy access to the features and applications enabled by Mitel IP Communications Platforms (ICPs). The 5224 IP Phone is designed for users within the enterprise that require an expanded range of programmable features. It is an ideal phone for teleworkers and ACD agents or supervisors.

Mitel 5224 IP Phone (Dual Mode) provides:

  • Support for SIP and MiNET Protocols
  • Handsfree operation (full duplex)
  • 24 programmable multi-function keys with dual-color LED indicators* (for speed dialing, line appearances, feature access)
  • Eight function keys: Hold, Superkey, Message, Speaker, Mute, Transfer / Conference, Redial, Cancel
  • Three context-sensitive softkeys for intuitive feature access
  • Two-line, 20-character white, backlit, graphics display, with auto-dimming
  • Superkey programming for easy access to telephone system features
  • Peripherals and modules support
  • Off hook voice announce
  • On hook dial
  • Dedicated headset jack
  • Speed calling
  • Call hold (Place / Retrieve)
  • Call transfer
  • Do Not Disturb
  • Call Forward
  • Conference call setup
  • Voice mail access – large message waiting lamp
  • Browser-based desktop configuration tool
  • Direct page / Group page
  • Last number redial
  • Automatic Call Distribution (ACD) agent and supervisor support
  • Customizable center panel
  • Hearing Aid Compatible handset
  • Wall mountable
  • Two-position, 35 degree tilting stand for better viewing angle
  • Multiple powering options (802.3 af compliant)
  • Power over Ethernet support for IP Programmable Key Modules (PKMs) and the Line Interface Modules
  • XML support for applications development

Mitel IP Programmable Key Modules

An optional Mitel IP Programmable Key Module (12- or 48-button) extends the capability of the Mitel 5224 IP Phone with additional buttons and LED indicators. These 12, 48 or 96 additional personal keys can be programmed as feature keys, speed call keys, direct station select keys, or line appearance keys.

Audio Conferencing

The 5224 IP Phone also provides support for the Mitel industry-leading Mitel 5310 IP Conference Unit. By directly plugging into the headset jack, users can enjoy high-quality, full display audio conferencing in offices and meeting rooms.

Teleworker enhancement and failover capability in the event of a network failure

Discrete optional Line Interface Module that integrates into the dual mode 5224 IP Phone provides a separate connection to an analog line. This patented module enhances the Mitel Teleworker Solution, and extends Mitel's resiliency strategy for IP communications from the core of the network to the desktop!


Mitel 5302 IP Phone

Mitel’s latest addition to the IP desktop portfolio is the Mitel 5302 IP Phone. The 5302 IP Phone addresses that segment of the market that requires an economical entry-level IP desktop device, while taking advantage of the cost savings of a converged network infrastructure. The 5302 IP Phone is a dual port, two line IP phone that supports compression and is designed for users requiring access to basic telephony and messaging services. Working behind the Mitel 3300 IP Communications Platform (ICP), this IP phone provides increased choice and flexibility for enterprise or small business users.

While this new IP phone is an ideal “point of sale” phone for the retail market, it has a broader appeal for applications across many vertical markets. As a retail phone, it is optimized to address the small footprint often required at a point of sale / cash register area. It is an ideal classroom phone for both K-12 and higher education environments. Teachers are able to make and receive pages, access office staff with a single speed dial key, make and receive calls to the classroom, and the second port allows a PC to be attached in the classroom. Healthcare, hospitality and general business markets can all benefit from this economical IP phone.

Vertical market opportunities for the 5302 IP Phone:

  • Hospitality: second guestroom phone or lobby phone
  • Education: classroom phones
  • Retail: point of sale phone
  • Healthcare: patient room phones
  • General Business: entry-level, dual port IP phone

Features of the 5302 IP Phone include:

  • Dual port
  • Compression support: G.711, G.729
  • Two lines with LED indication
  • Three fixed feature keys: hold, redial, transfer
  • Four programmable keys: speed dials, features access codes, paging, conferencing, voice mail access, etc.
  • Message waiting indication
  • Paging and page receive capability
  • Set to set paging
  • Incoming call visual indication
  • Volume control
  • Adjustable ringing control
  • Adjustable speaker (paging) volume
  • Speaker for receiving pages
  • Multiple powering options (802.3af compliant)
  • Wall mountable (optional)
  • ADA compliant (HAC handset)
  • Small footprint (19cm x 10cm or 7.5" x 4”)

Mitel 5330 IP Phone

Part of the next generation desktop family, the Mitel 5330 IP Phone demonstrates Mitel’s commitment to ease of use and enhanced user value, while delivering innovative features and applications. A full-feature enterprise-class telephone, the 5330 IP Phone provides a large backlit graphics display with 24 programmable self-labeling keys, superior wideband audio, and a built-in HTML toolkit for desktop applications development. The 5330 IP Phone supports hot desking and clustered hot desking, as well as resiliency. It is ideal for enterprise executives, managers and employees and can be used as an ACD agent, as a supervisor phone, or as a teleworker phone.

Mitel 5330 IP Phone features:

  • Large backlit graphics display (160 x 320) with auto dimming
  • 24 Programmable, multi-function, self-labeling keys, provided in 3 pages of 8 keys each ((for speed dialing, line appearances, feature access)
  • Wideband Audio Support – ships with a wideband handset (7kz) standard
  • Peripherals and modules support: Line Interface Module, IP Conference Unit, Cordless (DECT) Accessories, Wireless LAN Stand, Gigabit Ethernet Stand
  • 12 fixed function keys: Hold, Settings, Message, Speaker, Mute, Transfer / Conference, Redial, Cancel, Volume/Ringing/Contrast Up & Down, Previous Page, Next Page
  • 3 context-sensitive softkeys for intuitive feature access
  • HTML Desktop Toolkit included for Applications development
  • Browser-based Desktop Tool for easy user programming and key labeling
  • Supports 5300 Integrated Office Companion and 5300 Intelligent Directory Applications
  • Dual mode phone: support for SIP and MiNET protocols
  • Handsfree speakerphone operation (full duplex)
  • Dual port IP phone (10/100 Mb integrated Ethernet switch)
  • Language Support: English, French, German, Italian, Portuguese, Spanish, Dutch
  • 802.3af power compliant (IEEE Standard)
  • Supports IEEE 802.1p/q for Voice Quality of Service
  • Designed for power conservation: reduces power consumption for overall energy savings

Mitel 5340 IP Phone

Demonstrating Mitel’s continued focus on the user, the Mitel 5340 IP Phone delivers easy- to-use, one-touch access to many phone features and applications in an exciting next generation desktop device. A full-feature enterprise-class telephone, the 5340 IP Phone provides a large backlit graphics display with 48 programmable self-labeling keys, six intuitive call state sensitive softkeys, superior sound quality with wideband audio, and a built-in HTML toolkit for desktop applications development. The 5340 IP Phone is ideal for any enterprise executive or manager, Hot Desk users, Teleworkers, and Contact Center agents and supervisors.

Mitel 5340 IP Phone features:

  • Large backlit graphics display (160 x 320) with auto dimming
  • 48 Programmable, multi-function, self-labeling keys, provided in three pages of 16 keys each (for one-touch access to speed calls, line appearances, features)
  • Wideband Audio Support – ships with a wideband handset (7kz) standard
  • Peripherals and modules support: Line Interface Module, IP Conference Unit, Cordless (DECT) Accessories, Wireless LAN Stand, Gigabit Ethernet Stand
  • 13 fixed function keys: Hold, Settings, Message, Speaker, Mute, Transfer / Conference, Redial, Cancel, Volume/Ringing/Contrast Up & Down, Home Page, Previous Page, Next Page
  • Six context-sensitive softkeys for intuitive feature access
  • HTML Desktop Toolkit included for Applications development
  • Browser-based Desktop Tool for easy user programming and key labeling
  • Supports 5300 Integrated Office Companion and 5300 Intelligent Director Applications
  • Dual mode phone: support for SIP and MiNET protocols
  • Handsfree speakerphone operation (full duplex)
  • Dual port IP phone (10/100 Mb integrated Ethernet switch)
  • Language Support: English, French, German, Italian, Portuguese, Spanish, Dutch802.3af power compliant (IEEE Standard)
  • Supports IEEE 802.1p/q for Voice Quality of Service
  • Designed for power conservation: reduces power consumption for overall energy savings… plus many more features and capabilities

Mitel Navigator

Mitel Navigator is a breakthrough communications device that radically enhances the meaning of voice, video and data convergence on the desktop. With an entirely new form factor, Mitel Navigator delivers an unrivalled user experience and can be personally tailored for specific horizontal and vertical market applications. It is a sleek, silver device that is designed to fit neatly under a flat screen monitor. This unique IP Desktop communications control panel supports both SIP and Mitel's IP Protocol (MiNet).

To simplify task navigation, nine programmable keys can be used to access a variety of telephony functions and computer applications. Using the Navigator keypad or a mouse, these buttons invoke telephony features or launch PC applications or business processes. Multiple appearances give the user the ability to access up to 27 commands and tasks. The Mitel Navigator also supports PC speakers and headphones that can be used with the embedded full-duplex microphone and speakers for hands-free or conference calling. Perhaps its most intriguing feature is the ability to use the device to play music from the computer and have the music stop when a phone call is initiated or received.

Mitel Navigator is a more effective method of delivering an integrated, application rich, large color screen desktop device as opposed to an expensive color screen phone offered by other companies.

The end result is pretty compelling: a phone with an innovative form factor that is easy to use, yet that can deliver powerful functionality and applications via a tightly knit interface to the PC world. Navigator will work in conjunction with applications such as Mitel Your Assistant™ and environments such as Microsoft® Office Live Communications Server 2005 (migrating to Microsoft® Office Communications Server 2007 in early 2008).


Mitel Model 8662 and Model 8660

Mitel Model 8662 is the ideal phone for business professionals throughout your enterprise, supporting diverse user needs and allowing them to manage communications with ease.

  • Provides a six-line x 16 character, Liquid Crystal Display (LCD) and embedded softkeys for efficient call handling and easy message management
  • Offers feature buttons for quick access to frequently used functions such as hold, mute, Do-Not-Disturb, transfer, forward, conference page and more
  • Provides a message waiting lamp, adjustable base and wall mount
  • Includes full duplex speakerphone and dedicated headset support
  • Provides red Light Emitting Diodes (LEDs) to indicate a call is active, ringing or holding
  • Provides QoS and Web-based programming
  • Upgradeable through software
  • Supports G.711 a-law, G.711 u-law, G.729a, and G.729a/b vocoders
  • Supports centralized power over LAN (Local Area Network) (IEEE compatible)
  • Enables Dynamic Host Configuration Protocol (DHCP) or static IP addressing
  • User configurable Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) port number
  • Includes extra switch port
  • Configurable in Mitel Protocol or SIP mode. Features may vary in each mode
  • Supports VLAN tagging, which eases management, improves call quality and increases security
  • The Mitel® Model 8662 includes an extra switch port

Mitel Model 8622 and Model 8620

These cost-effective, multiprotocol phones enable users to quickly handle calls and access features. The convenient, two-line LCD shows number called, Caller ID and more. Programmable buttons and the message waiting lamp help you respond to important business matters in a timely manner. This phone also features a second LAN port for peripheral devices such as a computer or IP printer.

  • Provides two-line x 16 character, LCD (Liquid Crystal Display), which shows numbers dialed, elapsed time of calls, Caller ID, current call costs, reminder messages and Do-Not-Disturb status
  • Provides function keys such as on-hook dialing, hold, message access, ringer volume, transfer, conference and forward
  • Extra switch port provides a second LAN port for peripheral devices
  • Provides red Light Emitting Diodes (LEDs) to indicate a call is active, ringing or holding
  • Includes a message waiting lamp
  • Provides QoS and Web-based programming
  • Upgradeable through software
  • Supports G.711 a-law, G.711 u-law, G.729a, and G.729a/b vocoders
  • Supports centralized power over LAN (Local Area Network) (IEEE compatible)
  • Enables Dynamic Host Configuration Protocol (DHCP) or static IP addressing
  • Includes adjustable base and wallmount
  • Provides full duplex speakerphone and dedicated headset support
  • User configurable Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) port number
  • Configurable in Mitel Protocol or SIP mode. Features may vary in each mode
  • Supports VLAN tagging, which eases management, improves call quality and increases security
  • The Mitel® Model 8622 includes an extra switch port

Mitel 5310 IP Conference Unit

Mitel 5310 IP Conference Unit provides full-duplex, advanced IP conferencing through sophisticated acoustic beam forming technology. With this new technology a microphone array focuses on the party speaking, virtually eliminating all ambient room noise and sidebar conversations. Highly intuitive to use, the 5310 IP Conference Unit connects to the Mitel 5224, 5330 and 5340 IP Phones, enabling the user to manage the conference through familiar telephony controls, and eliminates the requirement for an additional LAN port.

The 5310 IP Conference Unit is compatible with the Mitel 3300 and SX-200 IP Communications Platforms (ICPs) and is designed for larger meeting rooms up to 20' x 30'.

The 5310 IP Conference Unit also supports multimedia capabilities through the Mitel Video Conferencing Solution, enabling multimedia conferencing through the “touch of a button” on a 5224 IP Phone.

Mitel 5310 IP Conference Unit provides such features as:

  • Full telephony functionality / single LAN connection
  • Plugs into 5224, 5330 or 5340 IP Phone for full conferencing and telephony functionality
  • Superior voice quality
  • Acoustic beam forming technology, noise reduction, and automatic gain technology to focus microphone beam on lead speaker and eliminate background noise and sidebar conversations
  • Full-duplex operation supports natural conversation
  • Direction indicators
  • Integrated LED direction indicators
  • Optional remote control

Mitel 5550 IP Console

Mitel® 5550 IP Console is an advanced PC-based console and administration application with a highly intuitive Graphical User Interface (GUI) that includes screen-based call status and call handling prompts, real-time Busy Lamp Field (BLF) status, plus telephony keypad and dual handset / headset jacks for fast, efficient attendant call handling on the Mitel 3300 IP Communications Platforms (ICPs).

With the integration of Microsoft® Office Live Communications Server 2005 today (migrating to Microsoft® Office Communications Server 2007 in early 2008) and the 5550 IP Console, attendants can quickly compose and send an email containing a predefined message to a specific user who is listed in either the Phone Book or BLF panel views, allowing for much more efficient and accurate message taking. The User Messaging enhancements include features for monitoring the presence of users as well as the ability to send Instant Messages (IM) from the 5550 IP Console. All of these new features will improve console attendant productivity and efficiency, allowing them to be more responsive to callers and enterprise users.

The 5550 IP Console is targeted towards enterprise attendants requiring fast and easy access to call processing functionality.

Mitel 5550 IP Console provides such features as:

  • Presence indication for all users: Integrated with Live Communications Server
  • Email and Instant Messaging capability with Live Communications Server 2005 today (migrating to Office Communications Server 2007 in early 2008) integration
  • Busy Lamp Field (BLF) capability allows attendants to monitor up to 5,000 extensions or lines on a single 3300 ICP or across a cluster or network of 3300 ICPs
  • Multiple BLF lists and ability to customize BLF views with tile-based BLF
  • Incoming Calls list provides visual indication of all incoming calls, allowing attendants to prioritize calls and customize their greeting based on the calling line information
  • Direct Station Select (DSS) feature enable operators to pick up ringing extensions and process callers more efficiently
  • Calls on Hold enhancements provide attendants with additional information that allows them to handle calls more efficiently
  • Specialized telephony keypad for dialing, call processing, and access to features and applications
  • Highly intuitive GUI that includes screen-based call status and call handling prompts, making operations as simple as point-and-click
  • One-button access to programmable key functions
  • On-screen Scratch Pad window for note and message taking, and storing speed-dial numbers
  • On-screen bulletin board for displaying messages to all attendants using the 5550 IP Console on the system
  • Retrieve Key allows attendant to retrieve calls forwarded to the wrong extension
  • Single key transfer to voice mail
  • Twelve programmable keys for one-button access to the most commonly used attendant features and services
  • Six call processing keys for intuitive management
  • Call Answering Priority allows attendant to connect calls based on longest time waiting or origin
  • Call Waiting Threshold capability allows incoming calls to be routed to other consoles to reduce wait times
  • Comprehensive Hospitality Console feature set
  • Language Support for English, French, Spanish, German, Dutch, Italian, and Portuguese
  • Dual handset / headset jacks for monitoring or training new attendants
  • Adaptable telephony keypad and handset cradle for right- or left-handed console operators

Mitel IP Programmable Key Modules 12 and 48

The 12- and 48-button Mitel IP Programmable Key Modules (PKMs) extend the capabilities of the Mitel 5224 IP Phone with additional buttons and LED indicators. With these expansion modules, you can easily add 12 or 48 or up to 96 buttons to the existing 24 buttons of the 5224 IP Phone. The IP Interface Module added to a 5224 IP Phone allows the IP PKM 12 or 48 to be easily connected to the IP phone, without the requirement for an additional LAN port.

These 12, 48 or 96 additional personal keys can be programmed as feature keys, speedcall keys, Direct Station Select (DSS) keys, or line appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated telephone. The additional keys can be easily programmed through the telephone.


Mitel Cordless Accessories

Mitel's newest IP peripherals, the Mitel Cordless Handset and Mitel Cordless Headset, are unique accessories that offer unprecedented convenience and corridor mobility for users of the Mitel 5330 IP Phones and Mitel 5340 IP Phones. The Cordless Handset and Cordless Headset allow the user to have personal area mobility with a potential range of up to 300 feet from their desk within their office or adjacent offices, while still communicating via their desk phone. No more missed calls when you step away from your desk for a few minutes to go to the filing cabinet or fax machine or talk to a colleague a few desks away!

Features of the cordless accessories include:

  • Initiate call / end call key
  • Volume control keys
  • Mute key
  • Built-in ringer in the Cordless Handset
  • Place outbound calls while mobile with programmable “auto speed dial” upon off-hook
  • Mitel Speak@Ease or “0” or secretary speed call
  • LED indicators on the cordless module, Cordless Handset and Cordless Headset indicate both connectivity and charging status
  • Eight hours talk time
  • 43 hours standby time
  • Operating range of up to 300 feet in a typical office environment
  • Out of communications range warning tone
  • Support for two cordless devices (Cordless Handset and Cordless Headset) per cordless module
  • Integrated Cordless Headset functionality eliminates the need for a handset lifter
  • DECT-based design: DECT 6.0 cordless technology provides higher quality voice transmission, density, and less interference compared to Bluetooth
  • Supported on both the Mitel 3300 IP Communications Platform (ICP) and the Mitel SX-200 IP Communications Platform (ICP)

Mitel Gigabit Ethernet Stand

Ideal for users with high bandwidth requirements, the Mitel Gigabit Ethernet Stand delivers the latest technology and advancements in Gigabit Ethernet connectivity for Mitel IP phones. This unique peripheral device gives all compatible Mitel IP phones the ability to migrate as the customer’s network evolves, thereby providing capital investment protection. There’s no longer any need to change out the phones for more expensive models in order to get gigabit connectivity at the desktop!

Features

  • Gigabit Ethernet Stand addresses the requirements of customers with higher bandwidth needs at the desktop
  • Enables Mitel IP phones to operate in a GbE LAN (10/100/1000 Mb) environment
  • Dual Port 100/1000baseT built into a phone base that attaches easily to existing Mitel IP phones provides capital investment protection
  • Stand format easily attaches to Mitel IP phones, leaving the module slot free for use with Programmable Key Modules, the Line Interface Module, or the IP Conference Module
  • Provides three ports: a Gigabit Ethernet LAN port to connect to the Gigabit Switch, a Gigabit Ethernet PC port and a 10/100 MB Ethernet connection to the IP phone
  • Supported across a range of IP desktop devices for greater choice for your customers

Mitel Wireless LAN Stand

The Mitel Wireless LAN (WLAN) Stand is a unique accessory that allows you to put your Mitel IP phone where it’s most convenient for you, and not be constrained to the area around your LAN or Internet connection.

The innovative design of the Wireless LAN Stand allows your wired Mitel IP phone to be converted to a wireless device so it can connect to the wireless network anywhere in your enterprise, small business or even at home.

Alternatively, the Wireless LAN stand connected to an IP phone can allow that phone to act as an access point for up to six other wireless Mitel IP Phones. You can connect a PC to the 2nd port of the Wireless IP phones to have wireless data access. Create your own wireless LAN in small installations!

Features

  • Allows an IP phone to operate as both a Wireless Client or an Access Point that supports voice, data and video over a wireless network
  • Operating as an Access Point, provides wireless accessibility for up to six IP phones that have the Wireless LAN Stand installed
  • Supports both 802.11b and 802.11g wireless standards
  • In Access Point Mode, supports Wireless Multimedia (WMM) for wireless voice prioritization (QoS), and WPA/WPA2 for security on a wireless network
  • Supported across a range of IP desktop devices for greater choice for your customers
  • Provides wireless data access for the PC via the 10/100 LAN port in the IP phone
  • Eliminates Ethernet cabling for wireless IP phone clients

Mitel Line Interface Module

The Mitel® Line Interface Module is a discrete optional module that integrates into the dual mode Mitel 5224 IP Phone and provides a separate connection to an analog line, such as that included with a DSL service.

In the event of a wide area network failure the phone automatically uses the PSTN to provide continued basic telephony until service in restored. The teleworker can use the analog line for emergency calls and for local calling. A lit line appearance and ringing on each phone identifies an incoming call.

This unique module:

  • Enables incoming and outgoing analog PSTN calls directly from an IP phone
  • Supports survivability (failover) in the event IP connection is lost
  • Provides emergency dialing support, such that emergency calls connect through the analog PSTN connection
  • The patented Line Interface Module enhances the Mitel Teleworker Solution, and extends Mitel's resiliency strategy for IP communications from the core of the network to the desktop!