Celebrating 20-Years of Excellent Customer Service

E.C.S. Solutions for Government
Government Communication Challenges
  • Doing more with less – Meeting service demands with fewer resources while raising the quality of public services delivery

  • Modernizing communications that are often complex and disjointed, working out of multiple buildings, operating on separate voice systems

  • Maintaining service continuity when faced with unexpected disruptions and emergencies

  • Ensuring the well-being of citizens and protecting your communities

  • Enhancing workforce productivity and effectiveness

  • Fostering economic development and opportunities

  • Making your community a healthier place to live and work
    "We are pleased with the services we receive from Electronic Communication Services, and we would highly recommend this company." - Erie City Water Authority Erie, PA
    Mitel Solutions
    BlackBerry Solutions
    Simplifying & Unifying Communications Through intelligent migration, Mitel offers agencies the means to adopt IP without breaking the bank.  Agencies can re-use existing equipment where it makes sense while providing a consistent user experience for all workers— be they mobile, desk based or home based. The Mitel 3300 IP Communications Platform (ICP) is a state of the art VoIP platform that is designed to work with other manufacturer’s PBX systems, meaning agencies can retain their current PBX and add new applications when business drivers and budgets allow.  Embedded applications include standard unified messaging, auto attendant, ACD and wireless.

    Improving Citizen Interactions To improve service delivery, Mitel recognizes your need to focus on raising the quality of your citizen interactions while focusing on improved work-flow to achieve cost-efficiencies. Customer Interaction tools equip agents with presence information –allowing them to quickly resolve issues and establish a true connection with citizens.  Reporting tools enhance workflow and offer the means to improve operational efficiency, allowing you to re-invest the savings in front line service delivery.

    Being Prepared for the Unexpected Having the right technologies to complement your emergency plan allows for faster, more informed, and more efficient incident response. Mitel’s resilient 3300 ICP ensures reliable communications when PBX-based lines are out of order. IP means you no longer have to dedicate a facility to operate a Contact Center— allowing you to set up operations anywhere providing agents with the ability to work from home in the event of disruption.  Mitel offers flexible teleworking, wireless, and conferencing solutions that when integrated into your emergency operating processes assist in keeping your critical operations running while continuing to deliver essential services until recovery is possible.

    Enhancing Mobility Take advantage of communications tools like hot desking, mobile extension, wireless and broadband telephony to liberate your staff from the desk. Enhance the performance of your staff to ensure a high quality of citizen care that is delivered consistently and efficiently with an eye on the bottom line.
    In a fast-paced world, at all levels of government, you need current and critical information to deliver top-notch service to your constituents. These demands make the public sector a leading adopter of wireless technology. The BlackBerry® Business Solutions for Government and the Public Sector is the wireless solution governments choose most.

    Law Enforcement
    BlackBerry solutions along with third party applications on BlackBerry smartphones, allow police and law enforcement officers to Obtain emergency response information, query criminal databases, receive dispatch information, and much more.

    Emergency Response Teams
    BlackBerry Business Solutions combined with third party applications allows emergency response teams to improve communication in a crisis situation, use GPS to track movement of supplies and people, and help emergency team’s multi-task for faster response times.

    Fire Department
    Implementing the BlackBerry wireless platform for your department allows you to securely connect staff during emergency situations, provide accurate HazMat information to emergency teams, and it reduces the need for paper manuals.

    Security Agencies
    BlackBerry wireless solutions are a leading choice for border and transportation security allowing personnel to adhere to strict security requirements, improve critical communications of mobile staff, and enhance decision-making through mobile collaboration.