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Mitel AnyWare Hosted Telephone System

Mitel AnyWare is a hosted communications service that delivers everything a business needs from phones to long distance for a monthyl subscription fee.

Communications in the Cloud

Cost Effective
All inclusive, per-user subscription pricing means you get everything you need for one low price with no hidden fees. Mitel AnyWare eliminates the need to buy and maintain a phone system on your premises, and gives you everything you need from your phones to unlimited national longdistance. What does this mean for you? A low upfront investment and complete control and visibility over costs that are predictable and affordable.

Simple and Flexible
As your business changes and grows, you don’t need to worry about how much capacity your communications system has—you have complete flexibility to add and change users as your business requires it. Intuitive and easy to use features mean your users will be able to take advantage of all of the
productivity enhancing features Mitel AnyWare has to offer now and in the future. You can rest assured that you will have access to the latest technology innovations that will drive the productivity of your business.

Feature Rich and Highly Reliable
Designed and delivered by Mitel, a leader in solving the communications challenges of small businesses for over 30 years, Mitel AnyWare gives you the rich enterprise-class features and reliability you need to portray a professional, successful image and drive customer satisfaction.

Why choose Mitel AnyWare for Your Business?

Choosing a communications solution, on which to run your business, is about more than a list of features and a good price, it’s also about choosing a company that will deliver the best experience for you and your users, and it’s about choosing a solution you can trust. Mitel AnyWare delivers ...

A Simple and Productive Experience-Guaranteed

• One bill to pay and one number to call:
many hosted providers deliver only a piece of your complete communications solution, but they leave it up to you to source important things like the phones you’ll use, or who will provide your Internet access. At Mitel we deliver a complete solution that includes your phones, and if you require it, even your Internet access. The result is a single company to deal with, and no finger-pointing between multiple vendors in the event of a problem.

• Mitel’s personal touch gets you up and communicating quickly:
Mitel comes to your site to install your service and train your users, so you are up and communicating quickly. During your first 30 days of service, when you are getting familiar with the service, and making customizations to features like the auto-attendant or ring groups, you have a dedicated, named contact to
help you with any questions or requests you have. After that you have a 1-800 number at which you can always get fast and efficient support.

• 30-Day Guarantee:
we are so confident that you will be happy with Mitel AnyWare, that you are free to cancel your contract at any point during the first 30 days following your installation.

A Solution and a Company You Can Trust

• Reliable and Secure:
Mitel AnyWare is hosted in redundant, geographically dispersed and secure data centers. And, in case your office loses power or goes offline, Mitel AnyWare Auto-attendant will manage your calls for you, and with mobile twinning, you will still receive all your calls on your mobile phone.

• Our Own Technology:
Unlike many hosted solutions, built on open-source or third-party technology, Mitel AnyWare is built on technology that Mitel has built from the ground up. We maintain it and we understand it’s every detail.

• The right solution for your business:
You can take comfort in knowing that at Mitel we aren’t pushing you toward a hosted solution, because that’s all we offer. We also offer a comprehensive portfolio of customer premises based solutions. So you can rest assured we will recommend the solution that best fits your business.

• Leadership and stability:
Mitel has been an industry-recognized leader in solving the communications challenges of small and medium size businesses for over 30 years. We’ve used this experience to design a service that will meet your needs today and tomorrow.

Full Feature Mitel IP Phones

Features

With Mitel Anyware, your business has it’s own PBX in the cloud, which means you have access to a multitude of easy-touse, enterprise-class features for one low monthly fee. All you need to make Mitel AnyWare work is reliable Internet access, and we can even provide that if you need it.

Auto-attendant

• Present a professional image with a customized auto-attendant that greets your customers and directs their calls
• Open / Closed schedule: plays different greetings during open and closed business hours
• Dial by Name Directory: provides a company directory that uses names as the dialing method
• Multi-level auto attendant allows a hierarchical menu to be programmed on the auto attendant. This provides callers with self-service options (for example, “Press 1 for Sales”) to reach individuals, departments, pre-recorded information, or to leave voice messages

Voicemail

• Password-protected, easy-to-use voicemail box for every user
• Email forwarding enables voicemails to be forwarded to email as wave files, so users can manage all of their
messages from one inbox
• Record a call that allows users to record a conversation and save it in their voice mailbox
• A tutorial that assists new users with mailbox setup
• Easy-to-use menus that allows users to send urgent, private, or certified messages
• Message Waiting Indicator light on all Mitel AnyWare supported phones .

UC Express Client

• Maximize your productivity with an easy to use, server-less Unified Communications Client that allows you to manage communications from your PC with:
– Caller ID screen pop
– Click to call, answer and transfer calls
– Call History
• Easily program the soft keys on your Mitel phone
• Include UCE screen shot

Calling Features

• Call Forward allows you to redirect incoming calls to an alternate number
• Call Transfer: attended or blind transfer of a call to another party.
• Call Waiting allows you to alternate between two calls, when a party is waiting.
• Call History keeps track of names and numbers of all answered and unanswered incoming and outbound calls. Enables users to view and place a callback with the touch of one key.
• Caller ID so you can see who is calling before you answer.
• Do Not Disturb
• Conference Call allows you to connect up to eight parties into a single call.
• Music on Hold provides callers with music or information while they are waiting for a call to be completed.
• Ring Groups provide the ability to ring all members of a group sequentially or simultaneously.